We will

• Ensure a clearly marked reception point for you at Court.
• Ensure that your attendance at court is recorded and that you are directed to the appropriate waiting room.
• Provide adequate, secure and comfortable accommodation with sufficient clean toilet facilities and, where possible, refreshment facilities.
• Treat you with courtesy and give a prompt response to enquiries, including requests for information about case progress and disposal.
• Treat you fairly and give consideration to your interests and needs.
• Co-operate in the provision of pre-trial visits to court, support and special measures for vulnerable witnesses.
• Ensure that while you are at court, where possible, information is conveyed to you on the progress of the case, at least once per hour.
• Ensure that while you are at court, information is conveyed to you as soon as possible where you are no longer required to give evidence.