Technology used by SCTS has achieved international recognition
for the Change & Digital Innovation (CDi) team.
The Cisco Global Advocate Award ‘Hybrid Work Hero’ was presented
to Unified Communications Consultant Stevie Doogan at a conference held
recently in the Netherlands.
The award recognised the team's innovative approaches taken
during the introduction and expansion of virtual hearing capabilities, whilst
utilising Cisco’s ThousandEyes product to complement existing monitoring
systems. They also used ThousandEyes to enhance the support capability in
relation to hybrid remote work. This has benefitted court users as well as
staff and the judiciary.
The judging panel recognised the unique challenges faced by SCTS
and how CDi utilised ThousandEyes in a different way to most other
organisations to address monitoring gaps. Stevie was also instrumental in
assisting Cisco to identify and resolve a UK-wide issue with their Webex
service.
Stevie
said: “The award is recognition of the innovative work carried out by the wider
SCTS CDi team.”